Insight reports
What are Insight reports?
Our Insight reports provide insight into our complaints data, a selection of valuable case studies and key learning points and recommendations for the sector.
Their aim is to help landlords to make improvements and deliver better services for residents.
The Hosuing Ombudsman publishes Insight reports every 3 months.
Find out more about Insight reports by watching this video.
2024-25
Issue 18, Shared ownership
Our latest Insight report focuses on shared ownership, setting out tests for how we may assess shared ownership complaints in future as we develops our approach.
Issue 17, Greater London report
Insight on data and individual cases relating to Greater London in 2023-24.
2023-24
Issue 16, July to September 2023
Insight on service charges and the Ombudsman’s jurisdiction.
Issue 15, April to June 2023
Insight on data and individual cases April to June 2023.
2022-23
Issue 14, January to March 2023
Insight on data and individual cases January to March 2023.
Insight report webinars
Insight report webinar recording
If you missed the Centre for Learning webinars on any of our insight reports, you can now access the recordings.
Hosted by the Housing Ombudsman’s Centre for Learning, these sessions feature valuable insights from landlords following investigations by the Ombudsman.