If you are a representative of, or a resident living in social housing, use this online form to bring a complaint about a landlord to the Housing Ombudsman Service.
When to bring a complaint to the Housing Ombudsman
You can complete this form if you have:
received a final complaint response from your landlord and the issues have not been resolved
made a complaint to your landlord and it has not responded to you
The Housing Ombudsman cannot consider complaints about all housing issues.
We investigate complaints about a landlord's housing management, for example:
property condition and repairs
charges and estate management
complaint handling
antisocial behaviour affecting you in your home
Information needed to complete the online form
We will ask you to provide:
your landlord and tenure type
details about the complaint you made to your landlord
a copy of the complaint you raised
a copy of any complaint responses
information about you
Further assistance required
If you are unable to complete this form or need assistance bringing your complaint to the service, you can contact us.
