Learning from severe maladministration webinar recordings

View the Housing Ombudsman Service and guest landlords discuss learning and actions after findings of severe maladministration.

The Centre for Learning dicuss the steps taken since the Ombudsman's finding of severe maladministration and what the landlord's are doing to put things right.

As the number of severe maladministration cases rise, we are concerned landlords could switch off to the severity of the detriment these issues cause residents and the significant amount of learning that each case has within it. Within most cases, there are multiple opportunities to make things right and rebuild trust with the resident. But too often these opportunities are missed, or landlords feel the issue has gone on too long and therefore let it drift further.