Insight report webinars

Webinar recordings

If you missed the Centre for Learning webinars on any of our insight reports, you can now access the recordings on this page.

Hosted by the Housing Ombudsman’s Centre for Learning, these sessions feature valuable insights from landlords following investigations by the Ombudsman.

London insight report webinar recording

London insight report webinar

Our Insight report on data and individual cases relating to London comes as 47% of the cases determined by the Ombudsman in 2023-24 were from residents living in a London postcode.

During this webinar, we explore the findings from the report, which covers complaints data, individual cases, and learning points from our work within Greater London.

Slides from the London insight report webinar (PDF)

Shared ownership insight report webinar recording

Insight report into shared ownership webinar

Watch a recent Centre for Learning webinar exploring our latest Insight report on shared ownership.

During the session, we discussed the findings from the report, which cover complaints data, individual cases, and broader learning points from shared ownership complaints.

Slides from the shared ownership webinar (PDF)