From 13 January 2026, we will no longer accept new case enquiries by email. Please use our online complaint form to bring a complaint to us. This helps us respond to you more quickly.
Our Insight reports provide insight into our complaints data, a selection of valuable case studies and key learning points and recommendations for the sector.
Their aim is to help landlords to make improvements and deliver better services for residents.
We publish Insight reports every 3 months.
Find out more about Insight reports by watching this video.
2024-25
Issue 18, Shared ownership
Our latest Insight report focuses on shared ownership, setting out tests for how we may assess shared ownership complaints in future as we develops our approach.
