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Housing Ombudsman complaint handling failure orders July to Sept 2021 (pdf) ( pdf, 0.26 MB)
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Housing Ombudsman complaint handling failure orders July to Sept 2021 – updated (pdf) ( pdf, 0.25 MB)
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Housing Ombudsman complaint handling failure orders July to Sept 2021 – updated 19 Nov 21 (pdf) ( pdf, 0.25 MB)
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Tragic noise case underlines need for landlords to take a tailored approach to residents with vulnerabilities
…resident’s vulnerability when handling his complaints about noise led to the resident suffering over a nine-month period. In the same month the resident first reported the noise issues, which were…
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Pests
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Others we work with
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Rent and service charges
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Meet the Ombudsman
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Notes and actions from Resident Panel meetings, March 2022
…meeting was an online Q&A session with all Panel members and the Ombudsman team. The session covered areas such as: Landlord compliance with the Complaint Handling Code and self-assessment The complaints…
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Guidance on remedies