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Statutory Code webinars
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Ombudsman’s latest Insight report shares landlord’s good practice as upheld cases rise
…shows property condition remaining the biggest category, at 41% of all complaints. That is followed by residents’ concerns about their landlords handling of their complaint at 16%, and anti-social behaviour…
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The Housing Ombudsman Scheme
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‘Horrible’ and ‘intolerable’ conditions described by Peabody residents as Ombudsman makes 4 severe maladministration findings
…items including food, furniture, and sentimental belongings. The compensation offered to the resident by the landlord was £700. The Ombudsman therefore ordered the landlord to pay £5,053 in compensation, a…
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Learning from severe maladministration reports
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Guidance on remedies
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Learning from severe maladministration report – April 2024
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Investigations
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Business Plan 2021-22 – consultation document (pdf) ( pdf, 0.25 MB)
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Housing Ombudsman Business Plan 21-22 final for publication (pdf) ( pdf, 0.25 MB)