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Our response to the social housing green paper
…on individual complaints, and to improve complaint handling and housing services more widely. Our ambitions include: A sector-wide complaint handling standard to ensure consistency and fairness within complaints procedures, applied…
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Submissions webinar
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Whistleblowing for social housing staff
The term whistleblowing is used to describe the actions of a worker who believes they are acting in the public interest by passing on information which may suggest certain types…
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Host a Meet the Ombudsman event
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Who can use the Housing Ombudsman Service
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New report puts the spotlight on complaints about repairs
…complaint handling. Room for improvement: Spotlight on repairs is our first report as repairs is consistently the biggest category of complaint we deal with, accounting for over one third of…
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Housing Ombudsman Service holds regional discussion forums for landlords
…Please register your interest using the links above. Our new Code provides good practice for landlords on fair and effective complaint handling. Read more on our Complaint Handling Code page …
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Housing Ombudsman sets out new framework on systemic issues
…Other areas include the Complaint Handling Code and the ability to issue Complaint Handling Failure Orders’ where landlords do not comply with membership obligations, for example progressing complaints. Systemic Framework…
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Housing Ombudsman issues call for evidence on investigation into damp and mould
…and mould in the autumn. The call for evidence will not respond to individual complaints. Residents can find more information on the complaint process here. See our Call for evidence…
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New dates released for regional landlord forums
…the Housing Ombudsman’s experts about complaint handling best practice and give landlords a chance to discuss and share insights and learning. Topics for discussion include the Complaint Handling Code and…