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Length of tenancy
…her tenancy agreement that she had signed and was responsible for reading before doing so. The landlord was obliged to obtain an annual gas safety certificate for Ms H’s home…
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Landlord complaint statistics
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Self-assessment webinar
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Estate management
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Transfer following leaks
…and, having completed the landlord’s complaints procedure, she brought the complaint to the Ombudsman. We carried out a formal investigation, considering the landlord’s obligations in relation to section 11 of…
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Publication Scheme
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New guidance issued on complaint handling for governing bodies, as quarterly failure orders published
…is to ensure that a landlord’s complaint handling process is accessible, consistent and enables the timely progression of complaints for residents. Guidance on determinations of complaint handling failure and orders…
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Bringing a complaint to us on behalf of somebody else
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Severe maladministration findings
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Consumer redress in the housing market
…response to the consultation highlights that we favour a simplification of the private sector redress scheme. And closer working between our service and a single private sector ombudsman. We consider…