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Housing Ombudsman Service holds regional discussion forums for landlords

…Please register your interest using the links above. Our new Code provides good practice for landlords on fair and effective complaint handling. Read more on our Complaint Handling Code page …

New dates released for regional landlord forums

…the Housing Ombudsman’s experts about complaint handling best practice and give landlords a chance to discuss and share insights and learning. Topics for discussion include the Complaint Handling Code and…

New report puts the spotlight on complaints about repairs

…complaint handling. Room for improvement: Spotlight on repairs is our first report as repairs is consistently the biggest category of complaint we deal with, accounting for over one third of…

Housing Ombudsman sets out new framework on systemic issues

…Other areas include the Complaint Handling Code and the ability to issue Complaint Handling Failure Orders’ where landlords do not comply with membership obligations, for example progressing complaints. Systemic Framework…

Help if you are waiting for a final response

Interactive Portal for landlords

Insight reports

Meet the Ombudsman

Q2 and Q3 Quarterly Data 23-24

Landlords with high maladministration findings 2021-22

…East Devon District Council 8 1 9 89% Lambeth & Southwark Housing Association Limited 6 1 7 86% Bolton at Home Limited 4 1 5 80% Hexagon Housing Association Limited…