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Damp and mould FAQs
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24 02 14 Hammersmith and Fulham P49 Final
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Small landlords and Abbeyfields Statutory Code Webinar 04.04.2024
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Spotlight on knowledge and information management virtual classroom
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Anchor Hanover severe mal case summary ref 202005056 (pdf) ( pdf, 0.13 MB)
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Guidance on decisions
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Ombudsman’s Insight report shares latest data and case studies
…is where we support the resolution of complaints while they are within the landlord’s complaints process and before reaching our formal remit. Around 80% of cases we handle are closed…
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Housing Ombudsman finds severe maladministration after Golding Homes resident waits seven years for repairs
…this case, we have made the following improvements: Reviewed and renewed our complaints resolution policy and procedure Trained all our frontline colleagues and managers on dealing with complaints Improved our…
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ARAC-Terms-of-Reference (pdf) ( pdf, 0.14 MB)
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Social housing green paper: Using our complaints knowledge to respond
…part of the consultation on our business plan for 2018-19 and in prior years including feedback on the designated persons arrangements, access to our service and supporting landlords and residents…