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Window-related complaints expectations

Richard Blakeway extended in Housing Ombudsman role

…for the housing sector. This includes the Renters Rights’ Bill and the potential for an extension of our powers and the introduction of Awaab’s Law. We have seen significant growth…

Quarterly report on complaint handling failure orders updated

…28 complaint handling failure orders, 25 complied with and three cases of non*]}*-compliance. The purpose of complaint handling failure orders is to ensure that a landlord’s complaint handling process is…

Freedom of Information

Memorandum of Understanding signed with the New Homes Ombudsman

…of each organisation and describes the arrangements for cooperation and communication between the two bodies in relation to their respective functions. It also clarifies any potential overlap in the jurisdiction…

Consumer redress in the housing market

…response to the consultation highlights that we favour a simplification of the private sector redress scheme. And closer working between our service and a single private sector ombudsman. We consider…

Window-related complaints support guide

Landlords with high maladministration rates 2023-24

Training and events

Bringing a complaint to us on behalf of somebody else