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Notes and actions from Resident Panel meetings, July 2021
…join the panel. Thank you to Janet Storar, Larry Shelbourne, Tom Dalton and Kerry Thompson for their insightful contributions. The last section of each meeting was an online Q&A session with all…
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Housing-Ombudsman-Business-Plan-2019-20 (pdf) ( pdf, 0.25 MB)
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Sanctuary review nearly 4,000 cases as part of Ombudsman wider order
…the landlord’s handling of a roof leak, in particular due to the length of time that the situation has been ongoing, recognition of the resident’s vulnerabilities, and the cumulative impact…
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Free e-learning modules available
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Learning from severe maladministration – May 2024
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Attitudes, respect and rights
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Tragic noise case underlines need for landlords to take a tailored approach to residents with vulnerabilities
We have found severe maladministration following the death of a resident who took his own life following long-running mental health issues. We determined that Clarion’s lack of consideration of the…
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Landlords
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Centre for Learning
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Ombudsman calls for Royal Commission ‘to re-establish housing policy as a health intervention’ and create a long-term plan for social housing
…two. One landlord has created new teams consisting of complaint staff, contractors and housing officers. Each working together to understand the situation, the impact of the situation on the residents…