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Housing Ombudsman Spotlight report on cladding (pdf) ( pdf, 0.37 MB)
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Repairs systems and patch sizes amongst vast changes A2Dominion are making following Ombudsman order
…the main areas for improvement involved latent defects, with the report stating the landlord needed better control of the progression of cases and communication between residents, developers, and the contractor….
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Empowering staff key to improving housing service delivery, finds Ombudsman’s special report on Islington Council
…family. Getting repairs right. We’re focussed on improving communication and working more effectively. We’re running additional training for all repairs staff on customer service and learning from mistakes , and…
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Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings
…time. The family were forced to live with an ongoing leak, and the associated damp, mould and fungi growing in one of the bedrooms. There were excessive delays in completing…
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Multiple severe maladministration for Spitalfields Housing’s inadequate response to flooding and its unsatisfactory complaint handling
…conclusion and resolution.” In cases of severe maladministration, we invite the landlord to provide a short statement on the lessons learned following the decision. Spitalfields Housing Association learning statement This complaint…
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‘Horrible’ and ‘intolerable’ conditions described by Peabody residents as Ombudsman makes 4 severe maladministration findings
…resident said poor communication from the landlord continued. The Ombudsman ordered the landlord’s chief executive to apologise for the failing and to pay an extra £500 in compensation on top…
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Ombudsman finds council’s significant failings under Equality Act exacerbated a resident’s poor mental health
…and information management as a tool for compliance. We ordered the landlord to apologise to the resident in person, pay £1,000 in compensation and review its Vulnerabilities and Reasonable Adjustment…
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Ombudsman issues evaluation of responses to damp and mould report as complaints continue to rise
…open and transparent, and people feel they can complain Proactive communications strategy – Damp and mould cases are out there, and you need to engage with that. Our call for…
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Ombudsman investigation into Hammersmith and Fulham Council finds some residents left ‘feeling anything but secure in their homes’ after ‘multiple and repeated failures’
…compensation policy and the difference between initial offer and final compensation payment was sometimes significant. Housing Ombudsman recommendations The Ombudsman recommends that the landlord undertakes several improvements in these 2…
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Guidance on remedies