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Noise complaints support guide

New complaints code aims for speedier redress and more consistency

…Reports to share best practice. The Complaint Handling Code is another welcome tool to help landlords adopt best practice in complaint resolution.”  Eamon McGoldrick, Managing director, National Federation of ALMOs…

Housing Ombudsman and Regulator of Social Housing reaffirm Memorandum of Understanding commitments

…achieve a compatible approach while respecting their independent roles.  Early communication  They will engage in early-stage communication on issues with potentially significant implications for each other.  Signposting  Enquirers will be…

Statement on proposals to remove the democratic filter

…a complaint directly to us for two months.” The Housing Ombudsman previously set out its support for removing the designated persons role in its response to the green paper, A new…

Complaint Handling Code webinar for Landlords 16th September 2020

webinar slides

CAS_Workpro_Social Value Self certification for suppliers _April_2022

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KIM Spotlight report call for evidence

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Final Code for Consultation

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Resident Panel September 2023 summary for website

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Self assessment guide for Spotlight report on managing agents

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