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What the Ombudsman can consider
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Resident Panel Charter
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Annual complaint handling and service improvement report webinars
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Interactive Casework Portal – Frequently Asked Questions (FAQs)
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Independent Reviewer’s report published
The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published. It is part of our commitment to learning from complaints about our service and to continually…
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Code Webinar – Submissions for landlords with less then 1000 homes
This is a PDF, select to download
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Annual Complaints Review 2021-22
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Housing Ombudsman welcomes new information rights for social housing tenants
…access information about how their homes and services are managed. Council residents can already access information under the Freedom of Information Act. The policy sets a phased introduction: From 1…
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Inquilab severe mal summary October 2021 (pdf) ( pdf, 0.12 MB)
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New further investigations process