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Telling your landlord when something has gone wrong
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Freedom of Information
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20190116-Special-report-on-non-complainance-Metropolitan (pdf) ( pdf, 0.12 MB)
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Interactive Portal for Landlords
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New complaints code aims for speedier redress and more consistency
…Reports to share best practice. The Complaint Handling Code is another welcome tool to help landlords adopt best practice in complaint resolution.” Eamon McGoldrick, Managing director, National Federation of ALMOs…
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Quarterly report on complaint handling failure orders updated
…28 complaint handling failure orders, 25 complied with and three cases of non*]}*-compliance. The purpose of complaint handling failure orders is to ensure that a landlord’s complaint handling process is…
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Statement on proposals to remove the democratic filter
…a complaint directly to us for two months.” The Housing Ombudsman previously set out its support for removing the designated persons role in its response to the green paper, A new…
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Complaint Handling Code webinar for Landlords 16th September 2020
webinar slides
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Self assessment guide for Spotlight report on managing agents
This is a PDF, select to download
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CAS_Workpro_Social Value Self certification for suppliers _April_2022
This is a PDF, select to download