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Remedies: Offsetting and the Ombudsman’s approach

Gas safety and repairs feature in latest decisions published

…and accountability in the sector and demonstrate the difference complaints can make for individual residents and wider benefit. They illustrate the type of outcomes following an investigation which, as well as maladministration, includes where…

Two severe maladministration findings for Inquilab after resident lives with damp and mould for two years 

…complaint handling and installed a new complaints module within our Residents Portal have invested in a new website which includes a dedicated Residents section, and signposts to feedback and our complaints…

Temporary moves support guide

Landlord Connect acceptable use

Business plan 2021-22 consultation report (pdf) ( pdf, 0.13 MB)

Independent Reviewer’s report published

The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published. It is part of our commitment to learning from complaints about our service and to continually…

Independent Reviewer’s report published

The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published. It is part of our commitment to learning from complaints about our service and to continually…

Establishing an approach to compensation

Housing Ombudsman’s latest Insight report shows significant increase in complaints

…year and then exceeded the previous year. We received 6,010 enquiries and complaints between January and March 2021 compared to 3,482 for the same quarter in the previous year. Comparisons…