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Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships

…the end of the strategy period fair treatment of resident complaints across England and focus on leadership and governance, particularly the role of the Member Responsible for Complaints, in supporting…
Housing Ombudsman sets out key learning around emergencies ahead of Awaab’s Law

…landlords and their Member Responsible for Complaints to consider as the sector focuses on the importance of connecting the circumstances of the person living in the property to its condition.” …
Housing Ombudsman targets areas landlords can ‘renew and improve’ relationships with leaseholders

The Housing Ombudsman has published its latest ‘learning from severe maladministration’ report. This report focuses on how landlords have handled complaints involving leaseholders. The report looks at 2 main areas…
Housing Ombudsman shares learning from windows complaints following ‘inexcusable’ cases

…of Kensington and Chelsea London Borough of Hammersmith and Fulham London Borough of Haringey London Borough of Harrow London Borough of Islington London Borough of Lambeth London Borough of Lewisham …
Housing Ombudsman shares learning around ‘silent’ severe maladministration areas

…information management, inaction, and patchy communication. “Landlords should not lose sight of some of the other core components of its housing offer with new regulations and legislation coming in.” …
Mushrooms growing on a child’s bedroom wall among cases in latest Housing Ombudsman damp and mould report

…London Borough of Ealing London Borough of Haringey London Borough of Lambeth London Borough of Lewisham L&Q My Space Housing Solutions Onward Homes Orbit Group Places for People Sanctuary Slough…
Housing Ombudsman shares learning from ‘complex’ leak cases

…landlords highlighted in this report are: A2Dominion Birmingham City Council Islington and Shoreditch Housing Association London Borough of Camden London Borough of Ealing London Borough of Lambeth London Borough of…
Housing Ombudsman urges landlords to ‘see the person behind the repair’ in latest report

…Harlow Council Hyde Housing Association London Borough of Haringey London Borough of Lambeth London Borough of Lewisham L&Q Moat Homes Newlon Housing Trust Notting Hill Genesis Orbit Group Learning from…
Annual Report and Accounts 2017-18_Web Accessible

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The Housing Ombudsman ARA 2019-20_Accessible

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