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Antisocial Behaviour (ASB) support guide

Resident Panel

About the Housing Ombudsman Service

Abri severe mal case summary ref 202007294 (pdf) ( pdf, 0.11 MB)

Spotlight report on complaints about repairs

Newsletter privacy notice

New videos to support residents with the complaints process

…Russian This forms part of our work to make our service more inclusive and accessible. We are committed to making our service inclusive, accessible and clear for all. The videos:…

How Resident Panel meetings work

Compensation policy

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Annual Report and Accounts (ARA) 2023-24 published

…27%. The volume of cases coming to the Ombudsman for formal investigation also increased by 60%. During the year we made 22,000 orders and recommendations (up from 6,575 in 2022-23)….