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Investigation-guidance (pdf) ( pdf, 0.27 MB)
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Spotlight on: Complaints about repairs
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Compensation
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Housing Ombudsman urges zero tolerance approach on damp and mould
…practice and makes 26 recommendations for landlords to implement, including: greater use of intelligence and data to prevent issues adopting a consolidated policy for actions it may take based on diagnosis reviewing communications with residents to improve tone improve access to complaints to resolve issues, including alongside disrepair…
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Newsletter privacy notice
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Rewarding career, rewarding benefits
…a free annual health check. Career average pension scheme – Opportunity to join the Local Government pension scheme on a final salary. Flexible working – Flexi time scheme which provides for employees…
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Know your rights as a resident
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New HQN Workshops for 2021
…effective remedy to resolve a dispute. Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal…
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Complaint Handling Code consultation 2023
This is a holding page for the Complaint Handling Code consultation running from September to November. Here are some details about the consultation, please see helpful links on the side….
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Annual Complaints Review 2021-22