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Pest expectations

Leaseholder and shared ownership expectations

Independent review reports

Housing Ombudsman issues special report on Metropolitan

…Ombudsman will discuss the reasons for non*]}*-compliance with a landlord. The Ombudsman will then produce a special report. This sets out the reasons for non*]}*-compliance and the action being taken…

Ombudsman updates online webform to improve resident complaint journey

…for investigation, residents or representatives should use the complaint form to submit their case to the service.   Fill in the online complaint form   Speak to an advisor on live…

Ombudsman appoints new 1,500 strong Resident Panel

The Housing Ombudsman has appointed its new Resident Panel, with 1,470 residents from across the country to share their views on complaints within social housing and how all of the…

Housing Ombudsman creates new panel for a stronger resident voice

…accessible, and to engage widely with both residents and landlords to share knowledge and learning. See full details and a short application form The closing date is 25 February 2021….

Housing Ombudsman Severe mal cases 2019-20 (pdf) ( pdf, 0.27 MB)

Telling residents about our service

Managing unacceptable behaviour policy

…landlord’s policy on managing such behaviours from customers. It is intended as a useful guide for landlords as well as for residents who may have had their contact restricted.  …