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Our reports
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Learning from severe maladministration – November 2025
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Guidance on pre-action protocol for housing conditions claims and service complaints
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Attitudes, respect, and rights expectations
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Ombudsman launches wider investigation into Islington Council after repeated damp and mould failures
We have launched an investigation into the London Borough of Islington to establish whether continued complaints around damp and mould are indicative of wider failure within the landlord. Using powers…
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Damp and mould support guide
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Audit and Risk Assurance Committee
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Repairs expectations
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Awaab’s Law and hazards support guide
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Golding Homes case summary September 2021 (pdf) ( pdf, 0.13 MB)