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Telling residents about our service
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Whistleblowing policy
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Privacy notice for users of our Learning Management System
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New guidance for landlords
…We have also developed guidance for landlords on responding to a complaint. It includes a list for landlords when investigating and responding to complaints through their complaints procedure and offers…
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Spotlight on: Landlordsβ engagement with private freeholders and managing agents
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Housing Ombudsman launches consultation on plans for 2021-22
…for future development is expanding work on learning with landlords, with a comprehensive range of complaint handling information, tools and training and encouraging the sharing of best practice between members. Targeted support will be provided…
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03. Equality Impact Assessment
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Good Practice consultation 26 March 2024
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About the Housing Ombudsman Service
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Housing Ombudsman publishes revised Scheme to extend fairness to all residents beyond individual complaints
…landlords to learn from complaints and prompt changes in landlord behaviour. By extending the Ombudsman’s reach beyond individual complaints, more residents will benefit from the Ombudsman’s oversight and intervention, ultimately…