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Complaint handling
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Fire safety support guide
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Memorandum of Understanding with the LGSCO
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Ombudsman calls on sector to learn from complaint handling failures ahead of incoming statutory Code
…March 2023, we issued 40 Complaint Handling Failure Orders for 32 landlords. 12 of those were not complied with and further action was taken. In addition to these usual statistics,…
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Housing Ombudsman statement on the Social Housing White Paper
The Housing Ombudsman welcomes the plans set out in the government’s Social Housing White Paper published today and its ambition for a strong Ombudsman service. The White Paper recognises and…
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Ombudsman stresses importance of complaints in challenging times as 22 complaint handling failure orders issued
…associations and one housing co-op. The purpose of complaint handling failure orders is to ensure that a landlord’s complaint handling process is accessible, consistent and enables the timely progression of…
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Third annual landlord and resident panel surveys launched
…we’re asking for feedback on the impact of our most recent Spotlight reports which focused on knowledge and information management and a follow up to our damp and mould report….
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Learning from severe maladministration – April 2025
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Cookies
…so you can save a partially completed complaint form and return to it at a later date to complete and submit the form. The cookies we use We use cookies…
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Further investigation reports