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Quarter of complaint handling failure orders not complied with

…intervention of the Ombudsman.” The purpose of complaint handling failure orders is to ensure that a landlord’s complaint handling process is accessible, consistent and enables the timely progression of complaints…

Privacy notice for the Resident Panel

Housing Ombudsman appoints new Panel of Advisors

…and includes two members of the Audit and Risk Assurance Committee – Sue Harvey and David Horne. For their details see the ARAC page. Interim Housing Ombudsman David Connolly said:…

Consultation-report-on-Bus-Plan-20-21 (pdf) ( pdf, 0.16 MB)

Learning from severe maladministration – August 2025

Guidance on annual submissions

Housing Ombudsman issues 19 complaint handling failure orders  

…July and September, 27 were issued with three cases of non*]}*-compliance. For April to June, 23 were issued and there were six cases of non*]}*-compliance. Ten were issued between January…

Housing-Ombudsman-Business-Plan-2019-20 (pdf) ( pdf, 0.25 MB)

Housing-Ombudsman-business-plan-2020-21 (pdf) ( pdf, 0.29 MB)

Systemic framework