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Knowledge and information management expectations for landlords

Evidence-checklist-guidance (pdf) ( pdf, 0.1 MB)

Business plan 2021-22 consultation report (pdf) ( pdf, 0.13 MB)

Golding Homes case summary September 2021 (pdf) ( pdf, 0.13 MB)

Housing Ombudsman’s first independent review of service complaints published

The first report of the Ombudsman’s Independent Reviewer of Service Complaints has been published. It is part of our commitment to learning from complaints about our service and to continually…

Housing Ombudsman’s latest Insight report shows complaints continuing to rise

…condition, complaint handling and anti-social behaviour.     The report found some regional variation in outcomes with 47% of cases involving property condition from the Yorkshire and Humber being upheld compared to 34%…

Housing Ombudsman makes 1,250 remedies during final quarter of financial year

…of major works and offering appropriate compensation for the disruption caused. “We also feature three cases with findings of maladministration where landlords took too long to act. In one case…

Ombudsman plans systemic investigation into record keeping as latest cases published

…joint investigation published by the Ombudsman involving two landlords and two sets of orders for Plymouth Community Homes (PCH) and Guinness (ref 202012435). We found that PCH gave misinformation about…

Housing Ombudsman’s latest insight report shows complaints remain high

…a focus on complaints in the South East and South West of England. The case studies highlight where landlords have implemented good practice and have followed its principles of dispute…

Ombudsman writes open letter to social landlords urging renewed focus on damp and mould approach

…on the topic published last year. The Ombudsman has also raised the handling of legal claims alongside complaints and published a selection of casework relating to tone and communication on…