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Follow up: Spotlight on damp and mould β itβs not lifestyle
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Ombudsman urges ethical complaint culture as non-compliance with Complaint Handling Failure Orders rises
…did not comply with its CHFOs this quarter are: Hyde Group Lewisham Council London Borough of Barking and Dagenham London Borough of Ealing London Borough of Haringey London Borough of…
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Decants and moves expectations
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Spotlight on: Leasehold, shared ownership and new builds – complexity and complaint handling
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Interactive Portal for Landlords and Residents – User guide v1.1
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Knowledge and information management expectations for landlords
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Knowledge and information management expectations for residents
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Scheme changes improve access to Ombudsman
…Guidance on investigations Guidance on outcomes Guidance on remedies – this includes a new level of redress for severe maladministration and compensation in the context of rents including awards by…
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Sharp increase in maladministration prompts Ombudsman to launch special investigation into Southern Housing
…powers within the Housing Ombudsman Scheme, we will produce a learning report for the landlord based on investigations into individual complaints and wider engagement and make recommendations for service improvement….
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Landlord Report – Brighton and Hove City Council
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