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New-look Insight report focuses on emerging themes and key lessons from recurring themes
…categories, property condition, antisocial behaviour and complaint handling. Read the report At the same time as the publication of the Insight report, we have also released our latest quarterly data….
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Learning from severe maladministration report β November 2024
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Annual report 2017-18 published
…dealt with were closed at this stage. The number of complaints that went forward into our formal remit for investigation after completing the landlord’s complaints procedure increased by 7%. We…
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Which Ombudsman for social housing complaints?
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Data subjects rights policy
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Ombudsmanβs second Insight report shares latest data and case studies
…compensation and ensuring that all elements of a complaint are addressed. The cases highlight good practice as well as identifying where things have gone wrong and our intervention to put…
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Advisory Board
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Repairs and property condition support guide
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Follow up report: Spotlight on knowledge and information management β on the record
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Annual Complaints Review 2022-23