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Housing Ombudsman urges landlords to ‘see the person behind the repair’ in latest report

We have published our latest severe maladministration report. This focuses on repairs, just over 6 months since we released our Spotlight report on repairs and maintenance. With Awaab’s Law, there…
Notes and actions from Resident Panel meetings March 2023

…findings in damp and mould follow-up report, knowledge and information management and our a look at our resident panel one year on. During this session we held three polls to…
Privacy notice for HR
Whistleblowing policy
Housing Ombudsman Business Plan 21-22 final for publication (pdf) ( pdf, 0.25 MB)
45 high risk cases leads Ombudsman to launch wider investigations into two large landlords

…will produce a learning report for both landlords and make recommendations for service improvement. L&Q featured in our 2021 damp and mould Spotlight report, with maladministration findings in 50% of…
Housing Ombudsman shares learning around ‘silent’ severe maladministration areas

…information management, inaction, and patchy communication. “Landlords should not lose sight of some of the other core components of its housing offer with new regulations and legislation coming in.” …
Housing Ombudsman targets areas landlords can ‘renew and improve’ relationships with leaseholders

The Housing Ombudsman has published its latest ‘learning from severe maladministration’ report. This report focuses on how landlords have handled complaints involving leaseholders. The report looks at 2 main areas…
Knowledge and information management expectations for landlords
Housing Ombudsman shares learning from ‘complex’ leak cases

…landlords highlighted in this report are: A2Dominion Birmingham City Council Islington and Shoreditch Housing Association London Borough of Camden London Borough of Ealing London Borough of Lambeth London Borough of…