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New workshops focus on quick and efficient complaints resolution
…for landlords including: Putting the matter right, remedies and compensation Closing complaints early Improving communication Getting social media right Better record keeping Each workshop will draw on case studies and…
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Housing Ombudsman Severe mal cases 2019-20 (pdf) ( pdf, 0.27 MB)
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New guidance for landlords on complaint handling and coronavirus
…Based on our engagement with landlords, we have produced best practice guidance on complaint handling during this period. It sets out best practice for our member landlords on how to engage with…
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How will you investigate my complaint?
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Complaint Handling Failure Order (CHFO) reports
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Managing unacceptable behaviour policy
…landlord’s policy on managing such behaviours from customers. It is intended as a useful guide for landlords as well as for residents who may have had their contact restricted. …
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Statutory Code webinars
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Business Plan 2018-19 published
…objectives of: Delivering an accessible, high quality and timely complaints handling service Supporting landlords and residents to resolve more complaints locally Decisions will be recognised as fair, impartial and effective…
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Spotlight on: Noise complaints – time to be heard
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Noise expectations