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Learning from severe maladministration report – May

Freedom of Information

Window-related complaints expectations

Spotlight report on landlords’ engagement with private freeholders and managing agents

Repairs expectations

Ombudsman launches Call for Evidence for new report on ‘repairing trust’ in housing maintenance

…housing maintenance. By involving a wide range of voices, perspectives and experiences. we aim to identify common issues, understand root causes, and highlight best practices to ensure the maintenance of…

Housing Ombudsman welcomes new information rights for social housing tenants

…access information about how their homes and services are managed. Council residents can already access information under the Freedom of Information Act. The policy sets a phased introduction: From 1…

Ombudsman calls on sector to learn from complaint handling failures ahead of incoming statutory Code

…volume of work. It also highlighted the intervention work carried out before a Complaint Handling Failure Order is issued. This will help landlords spot the signs of non*]}*-compliance early and…

Vulnerable resident and family forced to eat Christmas dinner on the floor after landlord inaction on property condition

…informed the landlord about the negative impact on her mental health caused by the events, lack of communication, and support. She reported that because of the temporary accommodation the household…

Trans Rtn Apr-Dec 23