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Complaints policy
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Housing Ombudsman issues special report on Metropolitan
…Ombudsman will discuss the reasons for non*]}*-compliance with a landlord. The Ombudsman will then produce a special report. This sets out the reasons for non*]}*-compliance and the action being taken…
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Our latest podcast discusses disrepair protocol
…the context for the protocol, explains our jurisdiction and addresses the most common questions we’ve been asked since our guidance was published. Listen to the podcast All past episodes can…
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Golding Homes case summary September 2021 (pdf) ( pdf, 0.13 MB)
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Spotlight on: Knowledge and Information Management (KIM)
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Housing Ombudsman creates new panel for a stronger resident voice
…accessible, and to engage widely with both residents and landlords to share knowledge and learning. See full details and a short application form The closing date is 25 February 2021….
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Ombudsman appoints new 1,500 strong Resident Panel
The Housing Ombudsman has appointed its new Resident Panel, with 1,470 residents from across the country to share their views on complaints within social housing and how all of the…
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Senior Leadership Team
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Fire safety in your home
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Conflicts of interest policy