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Housing Ombudsman shares learning from windows complaints following ‘inexcusable’ cases

…of Kensington and Chelsea  London Borough of Hammersmith and Fulham  London Borough of Haringey  London Borough of Harrow  London Borough of Islington  London Borough of Lambeth  London Borough of Lewisham …

Housing Ombudsman statement on Awaab’s Law

Today the government announced it will bring Awaab’s Law into force for damp and mould in the social rented sector from October this year, and then extend to a wider…

New ARAC member appointed

…The committee members advise the Ombudsman on all activities, policies and procedures concerning governance, risk management and internal control. For full details of the committee and members see our ARAC page….

Housing Ombudsman urges social landlords to do more to address residents’ individual circumstances in cladding complaints

…based on complaints handled by the Ombudsman between October 2019 and March 2021. Overall, we considered 64 complaints on the issues covered in the report, with 17 entering our formal…

Complaints involving Awaab’s Law landlord expectations

Annual Report 2018-19 published

…first special report on non*]}*-compliance with an order Increasing the range of online tools to improve landlords’ and residents’ understanding of how to resolve disputes such as free online training…

Mushrooms growing on a child’s bedroom wall among cases in latest Housing Ombudsman damp and mould report

We have published our latest severe maladministration report. This focuses on damp and mould, with Awaab’s Law coming into force yesterday.  The report examines where landlords missed opportunities to put…

Housing Ombudsman completes investigation into Wandle following constructive process

…involving severe maladministration. This was over 89% and later the landlord reported its Tenant Satisfaction Measure for complaint handling in 2023-24 was 12.6%.  We reviewed our casework and identified that…

Ombudsman calls for landlords to use safety complaints as an ‘early warning sign’ to prevent wider failings

The Housing Ombudsman has released its monthly ‘learning from severe maladministration’ report, focusing on the ‘Big 6’ building safety compliance areas.  The 23 complaints involve safety in asbestos, fire, water,…