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Our response to the New Homes Ombudsman consultation

We have responded to the Ministry of Housing, Communities and Local Government’s consultation on ‘Redress for purchasers of new build homes and the New Homes Ombudsman’. This consultation asked for…

Heating and Hot Water Webinar (pdf) ( pdf, 0.31 MB)

Business-plan-2018-19 (pdf) ( pdf, 0.35 MB)

Second annual landlord and resident panel surveys launched

…we’re asking for feedback on the impact of our most recent Spotlight reports which focused on damp and mould and managing agents. The survey also features questions on demonstrating learning…

Housing Ombudsman publishes business plan 2023-24

…put things right – from repairs to apologies – alongside some significant compensation awards. “The unabated demand for independent dispute resolution and engagement with our work will require a step-change…

Learning from severe maladministration – July 2025

Senior Leadership Team

Guidance on outcomes

Repairs

Business Plan 2020-21 and revised Scheme published

…support for the Ombudsman’s plans. Guidance on how complaint handling orders will work, the framework for systemic investigations and the complaint handling code will all be published during the year….