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Guidance on pre-action protocol for housing conditions claims and service complaints
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Ombudsman launches wider investigation into Islington Council after repeated damp and mould failures
We have launched an investigation into the London Borough of Islington to establish whether continued complaints around damp and mould are indicative of wider failure within the landlord. Using powers…
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Knowledge and information management expectations for residents
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Audit and Risk Assurance Committee
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Ombudsman issues highest number of complaint handling failure orders since first introduced
…unreasonable delays in providing information requested by the Ombudsman when complaints were in our formal remit for investigation. In one case the landlord did not comply. Richard Blakeway, Housing Ombudsman,…
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Complaints that involve insurance
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Guidance on annual submissions
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Leaseholder and shared ownership expectations
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In our latest podcast NHF’s Catherine Ryder explores our damp and mould report with the Ombudsman
In this latest episode Catherine Ryder, Director of Policy and Research at the National Housing Federation, joins Housing Ombudsman Richard Blakeway to discuss issues featured in our Spotlight report on…
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Systemic framework