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Next Spotlight reports to focus on noise and managing agent relationships

…we have investigated and resolved. Most recently, reports have looked at damp and mould, cladding complaints and heating and hot water. All reports are published on the website.    …

Antisocial Behaviour (ASB) expectations

Ombudsman records highest level of non-compliance in complaint handling failure orders

…report contains key lessons from all of the cases involved within the report and shares vital information and guidance around our intervention work, which limits the need for formal action.…

Annual report 2021-22 published

…to progress a complaint through their complaints procedure in a timely basis 30 severe maladministration findings issued of which 11 related to poor complaint handling and 13 for damp and…

Assurance and information to carry out the role of MRC

Spotlight report on knowledge and information management

Housing Ombudsman finds severe maladministration on Woking case

…Housing Ombudsman’s investigation found severe maladministration and we ordered the landlord to pay the resident £6,000 compensation. Following the 83-year-old’s initial report of not having any heating or hot water,…

Expectations for the Member Responsible for Complaints role

Guidance on outcomes

Housing Ombudsman starts publishing its investigation reports on individual cases

…London Borough of Hammersmith and Fulham case about repairs where the landlord took steps to acknowledge its failures in relation to delays and offered compensation which we found satisfactory (202003176)….