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Type 3 Complaint Handling Failure Order (CHFO) Guidance
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Our reports
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Decants and moves
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Spotlight on attitudes, respect and rights – relationship of equals
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Third annual landlord and resident panel surveys launched
…we’re asking for feedback on the impact of our most recent Spotlight reports which focused on knowledge and information management and a follow up to our damp and mould report….
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Season 3, episode 3 – October 2023
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Residents’ support removed
Ms C complained on behalf of a group of residents about the housing association’s decision to reduce the level of support services at their block. The complaint was from 29…
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Housing-Ombudsman-Business-Plan-2019-20 (pdf) ( pdf, 0.25 MB)
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Expectations for the Member Responsible for Complaints role
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Cookies
…so you can save a partially completed complaint form and return to it at a later date to complete and submit the form. The cookies we use We use cookies…