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Landlords

Housing Ombudsman complaint handling failure orders July to Sept 2021 (pdf) ( pdf, 0.26 MB)

Housing Ombudsman complaint handling failure orders July to Sept 2021 – updated (pdf) ( pdf, 0.25 MB)

Housing Ombudsman complaint handling failure orders July to Sept 2021 – updated 19 Nov 21 (pdf) ( pdf, 0.25 MB)

Ombudsman’s annual review of sector’s performance identifies 32 landlords with high failure rate

The Housing Ombudsman’s annual complaints review for 2021-22 shows that property condition remains the biggest area of complaint about social landlords and more action is needed by social housing landlords…

Ombudsman launches special investigation into Wandle to drive learning and improvements from complaints

The Housing Ombudsman has launched a special investigation into Wandle Housing Association, following its maladministration rate being at 89%, comparatively high for the size of the landlord.  During the process,…

Ombudsman highlights good practice from June including damp and mould case

…the Ombudsman wants to focus on the lessons from good practice casework too. It comes as the Ombudsman looks to drive a positive complaints learning culture. Amongst the decisions are:…

Housing Ombudsman and Regulator of Social Housing set out how they will continue to work together

…services and treating tenants with respect. The updated Memorandum sets out a new framework of communication, cooperation and exchange of information between the regulator and the Ombudsman, and explains how…

Member Responsible for Complaints FAQs

Guidance for governing bodies (pdf) ( pdf, 0.2 MB)