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Social housing green paper: Using our complaints knowledge to respond
…responses. We would also welcome the views of landlords and residents on the complaints chapter of the green paper for consideration as part of our response. Please email consultations@housing-ombudsman.org.uk by…
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Pests
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Ombudsman calls on sector to learn from complaint handling failures ahead of incoming statutory Code
…volume of work. It also highlighted the intervention work carried out before a Complaint Handling Failure Order is issued. This will help landlords spot the signs of non*]}*-compliance early and…
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Vulnerable resident and family forced to eat Christmas dinner on the floor after landlord inaction on property condition
…informed the landlord about the negative impact on her mental health caused by the events, lack of communication, and support. She reported that because of the temporary accommodation the household…
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Season 5 episode 1 – March 2024
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Season 6 episode 1 – July 2024
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Ombudsman launches Call for Evidence for new report on ‘repairing trust’ in housing maintenance
…housing maintenance. By involving a wide range of voices, perspectives and experiences. we aim to identify common issues, understand root causes, and highlight best practices to ensure the maintenance of…
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Season 6 episode 3 – July 2024
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Trans Rtn Apr-Dec 23
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Type 3 CHFO Guidance
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