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Housing Ombudsman’s Insight report published at first regional ‘Meet the Ombudsman’ event

…The data from the three regions of North West, North East and Yorkshire and Humber shows the most frequent topics of complaints as repairs, complaint handling and tenant behaviour. The…

Housing Ombudsman encourages landlords to focus on hate incidents in antisocial behaviour

The Housing Ombudsman has published its latest ‘learning from severe maladministration’ report. This report focuses on how landlords have handled Antisocial Behaviour (ASB) complaints. The report highlights 7 key areas…

Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory

…on time. The report provides insights into how landlords can make sure that not only is their policy compliant with the Code, but it is consistently delivered in practice. On…

Housing Ombudsman launches consultations for improved service

…consultation on the Business Plan 2020-21 closes on 6 December 2019, and the consultation on the Scheme is running until 20 December 2019. What’s proposed in the Business Plan?  The…

Ombudsman sees improved compliance, but record levels of complaint handling failure orders issued

…contains key lessons from all the cases involved and shares vital information and guidance about our intervention work. Which limits the need for formal action. Read the full report (pdf)…

Housing Ombudsman calls for ‘single vision of fair compensation’ across the sector 

…Basildon Council  Clarion  Cornwall Council  Freebridge Community Housing  Hexagon Housing Association  Home Group  Hyde Housing Association  Karibu Community Homes  L&Q  London Borough of Haringey  London Borough of Kingston  London Borough…

Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Antisocial Behaviour (ASB) cases highlighted by Ombudsman

…action plans, risk assessments, working with other agencies, hate crime, and communication*]}*/complaint handling. The report raises a wider debate about the effectiveness of multiagency working, resources (given the sector’s financial…

Ombudsman highlights good practice decisions to promote positive learning

…were eradicated and included a follow up inspection. On top of this, the landlord cleaned and disinfected the home and allowed the resident to stay elsewhere during the works. And…

Attitudes, respect, and rights

Safeguarding policy