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Investigations
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Annual Complaints Review 2022-23
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Key topics
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Training and events
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Season 6 episode 1 – July 2024
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Housing Ombudsman appoints new Panel of Advisors
…and includes two members of the Audit and Risk Assurance Committee – Sue Harvey and David Horne. For their details see the ARAC page. Interim Housing Ombudsman David Connolly said:…
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Housing Ombudsman launches consultation on plans for 2018-19
…feedback targets exceeded 80% of complaints closed without the need for a formal investigation Average case time on determinations reducing and further improvements expected in the second half of the…
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New web page for regional landlord forums
…informal and aim to provide an opportunity for landlords to share information and ideas about systems and processes for capturing intelligence from complaints. The forums also aim to encourage landlords…
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Damp and mould
…of unreasonable delay in its responses to Ms A’s reports. Other resources on this topic: Latest Housing Ombudsman reports on damp and mould Guidance for landlords on property condition…
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Housing Ombudsman issues 19 complaint handling failure ordersΒ Β
…July and September, 27 were issued with three cases of non*]}*-compliance. For April to June, 23 were issued and there were six cases of non*]}*-compliance. Ten were issued between January…