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Complaints to the Ombudsman continue to rise

…the South East and South West regions, together with six case studies concerning landlords in those areas. The most common reason for maladministration in the South West was complaint handling…

Ombudsman focuses on noise cases ahead of report on sector’s approach 

Cases relating to complaints about noise feature in our latest decisions published as part of our regular fortnightly publication. It comes ahead of our next systemic investigation focused on noise…

Housing Ombudsman Corporate Plan 22-25 Consultation (pdf) ( pdf, 0.56 MB)

Learning from severe maladministration – October 2025

Severe maladministration for Lambeth’s lengthy delays on window repairs

…how the corporate leadership is driving change.” The Ombudsman also found maladministration for the landlord’s complaint handling due to unacceptable delays in this case and ordered it to pay compensation…

Key topics

Service complaints policy

Dispute resolution privacy notice

Scam awareness and data protection in the housing sector

…landlord’s and residents who wish to understand data protection law and the common issues that occur in the housing sector. Read the full article on the ICO website ICO help…

Learning from severe maladministration – December 2025