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Notes and actions from Resident Panel meetings March 2023
…findings in damp and mould follow-up report, knowledge and information management and our a look at our resident panel one year on. During this session we held three polls to…
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Repairs and property condition
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Which Ombudsman for social housing complaints?
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Shared ownership
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Damp and mould expectations
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Accessing the Learning Hub
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Privacy notice for HR
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45 high risk cases leads Ombudsman to launch wider investigations into two large landlords
…will produce a learning report for both landlords and make recommendations for service improvement. L&Q featured in our 2021 damp and mould Spotlight report, with maladministration findings in 50% of…
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Ombudsman calls on sector to learn from complaint handling failures ahead of incoming statutory Code
…March 2023, we issued 40 Complaint Handling Failure Orders for 32 landlords. 12 of those were not complied with and further action was taken. In addition to these usual statistics,…
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Housing Ombudsman Business Plan 21-22 final for publication (pdf) ( pdf, 0.25 MB)