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Equality, Diversity and Inclusivity (EDI) privacy notice
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Business-plan-2018-19 (pdf) ( pdf, 0.35 MB)
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Heating and Hot Water Webinar (pdf) ( pdf, 0.31 MB)
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New ARAC member appointed
…The committee members advise the Ombudsman on all activities, policies and procedures concerning governance, risk management and internal control. For full details of the committee and members see our ARAC page….
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Housing Ombudsman urges social landlords to do more to address residentsβ individual circumstances in cladding complaints
…based on complaints handled by the Ombudsman between October 2019 and March 2021. Overall, we considered 64 complaints on the issues covered in the report, with 17 entering our formal…
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Annual Report 2018-19 published
…first special report on non*]}*-compliance with an order Increasing the range of online tools to improve landlords’ and residents’ understanding of how to resolve disputes such as free online training…
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Housing Ombudsman complaint handling failure orders July to Sept 2021 (pdf) ( pdf, 0.26 MB)
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Housing Ombudsman complaint handling failure orders July to Sept 2021 – updated (pdf) ( pdf, 0.25 MB)
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Housing Ombudsman complaint handling failure orders July to Sept 2021 – updated 19 Nov 21 (pdf) ( pdf, 0.25 MB)
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Annual Report and Accounts 2016-17 published
…into the Ombudsman’s formal remit for investigation. These are the most complex and difficult to resolve. The number of complaints formally determined increased by 50% from the previous year to…