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Guidance on outcomes
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Housing Ombudsman launches project on widening access to complaints
…expertise. We are looking for volunteers who have knowledge and experience of accessibility and inclusion issues to join the group. This includes experience of working with those who face barriers accessing services relevant to complaints…
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Guidance-on-early-resolution (pdf) ( pdf, 0.26 MB)
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Our response to the New Homes Ombudsman consultation
We have responded to the Ministry of Housing, Communities and Local Government’s consultation on ‘Redress for purchasers of new build homes and the New Homes Ombudsman’. This consultation asked for…
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Housing Ombudsman publishes business plan 2023-24
…put things right – from repairs to apologies – alongside some significant compensation awards. “The unabated demand for independent dispute resolution and engagement with our work will require a step-change…
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Guidance for governing bodies (pdf) ( pdf, 0.2 MB)
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Guidance on outcomes
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Annual complaint handling and service improvement report webinar for landlords with less than 1000 homes. Powerpoint slides
This is a PDF, select to download…
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Business Plan 2020-21 and revised Scheme published
…support for the Ombudsman’s plans. Guidance on how complaint handling orders will work, the framework for systemic investigations and the complaint handling code will all be published during the year….
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Second annual landlord and resident panel surveys launched
…we’re asking for feedback on the impact of our most recent Spotlight reports which focused on damp and mould and managing agents. The survey also features questions on demonstrating learning…