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Landlords
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Housing Ombudsman launches consultations for improved service
…consultation on the Business Plan 2020-21 closes on 6 December 2019, and the consultation on the Scheme is running until 20 December 2019. What’s proposed in the Business Plan? The…
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Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory
…on time. The report provides insights into how landlords can make sure that not only is their policy compliant with the Code, but it is consistently delivered in practice. On…
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Business Plan 2021-22 – consultation document (pdf) ( pdf, 0.25 MB)
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Ombudsman sees improved compliance, but record levels of complaint handling failure orders issued
…contains key lessons from all the cases involved and shares vital information and guidance about our intervention work. Which limits the need for formal action. Read the full report (pdf)…
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How the Ombudsman can help leaseholders and shared owners
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Complaint handling failure orders April to June 2021 (pdf) ( pdf, 0.2 MB)
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Ombudsman highlights good practice from June including damp and mould case
…the Ombudsman wants to focus on the lessons from good practice casework too. It comes as the Ombudsman looks to drive a positive complaints learning culture. Amongst the decisions are:…
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Season 1 episode 1 – July 2021
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Ombudsman’s annual review of sector’s performance identifies 32 landlords with high failure rate
The Housing Ombudsman’s annual complaints review for 2021-22 shows that property condition remains the biggest area of complaint about social landlords and more action is needed by social housing landlords…