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Anchor Hanover severe mal case summary ref 202005056 (pdf) ( pdf, 0.13 MB)
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Double severe maladministration for recently merged Catalyst after disabled resident left in mouldy home for 19 months
…at repairs, complaints handling and communicating with residents. Read the report One year on follow up report: Spotlight on damp and mould – it’s not lifestyle – February 2023 Richard…
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Sanctuary Housing to pay resident £5,600 after landlord dismissed contractor advice and let damp fester
…appropriate compensation for the distress and inconvenience caused. On top of the compensation, which was partly calculated based on the amount of rent the resident had paid in that period,…
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Ombudsman orders over £9,000 compensation after Abri left residents in damp and disrepair for years
…impact this had on them. We have taken action to address the root cause of the problem and a recent independent survey confirms that the property is now free of…
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Ombudsman says landlords are ‘finding their silences’ as complaints rise on damp and mould and changes need to embed
…and mould. However, landlords actions can be undermined by common failings, particularly inconsistency, ineffective diagnostics, repair delays and poor communication. “The number of complaints we handle about damp and mould…
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Type 1 and 2 Complaint Handling Failure Order (CHFO) Guidance
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Evidence submissions webinar
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Noise complaints virtual workshops
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Knowledge and information management expectations for landlords
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Residents with cancer and chronic asthma left in damp and mould for almost 2 years
…keeping practices in respect of repairs by commissioning mandatory training for all staff on our customer relationship management system Reviewing our complaint handling process, and moving staff roles into the…