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Scam awareness and data protection in the housing sector
…landlord’s and residents who wish to understand data protection law and the common issues that occur in the housing sector. Read the full article on the ICO website ICO help…
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New guidance for landlords on disrepair claims
Alongside the publication of our new Spotlight report on damp and mould, we have issued new guidance for landlords on disrepair claims and the complaints process. Our investigation for the…
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Housing Ombudsman Corporate Plan 22-25 Consultation (pdf) ( pdf, 0.56 MB)
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Pests and gas safety cases feature in latest Insight report as determination numbers rise
…case involving Westminster City Council where we found maladministration for pest infestation. The landlord failed to take into account the residents’ partial sight and therefore, despite being responsive, only prolonged…
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Housing Ombudsman statement in response to Grenfell Tower Inquiry Phase 2 report
…respect and trust – and the principles of transparency and accountability. It is clear residents’ complaints were dismissed and devalued. “Whilst there are technical failings detailed in the report, the…
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Ombudsman uses new report to set out key learning and guidance on service charges
…relationships. “Landlords must use this report as an opportunity to focus on what good complaint handling looks like on charges to provide greater transparency and better communication customer service. It…
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Ombudsman opens applications for next Resident Panel
…the work of the Ombudsman and provided feedback on the introduction of the Complaint Handling Code, annual business plans and various projects to improve accessibility and awareness raising of the…
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Complaint handling
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Noise complaints
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Housing Ombudsman’s Insight report published at first regional ‘Meet the Ombudsman’ event
…The data from the three regions of North West, North East and Yorkshire and Humber shows the most frequent topics of complaints as repairs, complaint handling and tenant behaviour. The…