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Ombudsman challenges stigmatising temporary accommodation processes, as resident unable to live in home for 3 years in latest learning from severe maladministration report
…comes ahead of the introduction of Awaab’s Law, which has specific requirements for landlords on temporary moves where there are risks to the health and safety of residents. There are…
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Housing Ombudsman consults on 2024-25 Business Plan following another record year for complaints
…poor and inconsistent complaint handling. “Our focus on learning and helping landlords access the tools they need to handle complaints more effectively will help all landlords – and in particular…
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Housing Ombudsman launches consultation on 2023-24 business plan
…an independent, visible and proactive service for social housing residents and landlords. The consultation seeks views to help the Ombudsman deliver its awareness raising and Centre for Learning activities, representing…
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Child’s bedroom window boarded up for 4 years as Ombudsman shares learning from severe maladministration on windows
…complaints about housing conditions. Ultimately, this requires a new and strengthened Decent Homes Standard, and it is welcome the government has committed to one. “We have compiled learning from some…
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Resource and respect complaint teams, says Ombudsman
…number of non*]}*-compliance cases in a quarter to date. Across the year 2021-22, landlords complied with the orders in 81 cases and there were 20 cases of non*]}*-compliance. The purpose…
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Housing Ombudsman report on complaint handling failure orders Jan to March 2021 (pdf) ( pdf, 0.18 MB)
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Upcoming Training and events
Our training and events page is filled with webinars and workshop for both residents and landlords aimed at sharing learning and best practice in complaint handling across the sector. Webinars on…
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Ombudsman highlights good practice decisions to promote positive learning
…were eradicated and included a follow up inspection. On top of this, the landlord cleaned and disinfected the home and allowed the resident to stay elsewhere during the works. And…
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Housing Ombudsman’s latest Insight report shows increase in complaints
…Ombudsman events being hosted by the London Borough of Waltham Forest for Greater London and CHP housing association for the East of England. The events are part of increasing engagement…
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Ombudsman orders council to pay £5,500 after 120 repairs raised over four years
…the report On top of the compensation, we ordered the landlord to apologise to the resident, carry out repairs and a damp and mould inspection and subsequent works arising from…