Your Search results for the term 'A00-231 Accurate Study Material - A00-231 Valid Practice Questions - A00-231 Latest Training Material 🐾 Search for ➥ A00-231 🡄 and easily obtain a free download on ☀ www.pdfvce.com ️☀️ 🗽A00-231 Reliable Dumps Sheet '

Two severe maladministration findings for Clarion as Ombudsman reiterates recommendations from its special investigation

…“slow and ineffective” complaints handling process. In one case, we found severe maladministration for the landlord’s complaint handling, as well as maladministration for its repairs, compensation offer and record keeping….
Waverley Borough Council to pay nearly £13,000 after delayed disability adaptations forced resident to install his own

…residents for disabled aids and adaptations to establish why, on this occasion, we did not meet our usual standards and to identify and make improvements to prevent errors occurring in…
Severe maladministration for Stafford and Rural Homes complaint involving bedbug infestation

…complaint. We also found maladministration for the landlord’s response to the resident’s report of repairs and infestation. It took too long to carry out repairs it was responsible for and…
Two severe maladministration findings for Onward Homes on damp and mould case

…and timescales cloud our focus on this complaint. On complaints handling, changes have been made to clarify the stages of a complaint and in relation to awarding specific compensation rather…
Ombudsman says landlords are ‘finding their silences’ as complaints rise on damp and mould and changes need to embed

…actions can be undermined by common failings, particularly inconsistency, ineffective diagnostics, repair delays and poor communication. “The number of complaints we handle about damp and mould continues to rise and…
Housing Ombudsman calls for stronger focus on ‘right first time’ and contract management in heating and hot water complaints

…complaint handling.” This is the third report in our Spotlight series which share the learning from complaints and provide best practice to help landlords improve their services and complaint handling….
Ombudsman shows breadth of detriment caused by knowledge and information failings in latest severe maladministration report

…Commissioners Office following a data breach. There are also opportunities for landlords to receive support and training on KIM through the Ombudsman’s expanding Centre for Learning, which provides CPD-accredited modules,…
Privacy notice for subscribers to our email alerts

…email and click a link, this information will be recorded for that specific email campaign. To view more on how this information is collected and used by the third party,…
Ombudsman’s new power to issue Good Practice to focus on relationship management in its first edition

…consultation last year on the proposed approach to Good Practice, with the consultation feedback published today. Good Practice consultation response (PDF) The consultation received 163 responses involving landlords, residents, and…
Barking and Dagenham Council ordered to pay £6,000 after property condition forced family to share one bedroom

…and that all associated work identified on the surveyor’s report is fully complete and signed off. New approach to root cause identification by specialist surveyors and the use of specialist…