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‘Undeniably unacceptable’ nine-month delay in complaint response left residents in disrepair
…raised in the complaint. We ordered the landlord to pay the resident £1,225 in compensation, update its records with vital information about the case and ensure it is compliant with…
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Guidance note on cladding (pdf) ( pdf, 0.16 MB)
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Housing Ombudsman and Local Government and Social Care Ombudsman find maladministration in first joint investigation
…dealt with the woman’s antisocial behaviour complaints and subsequent requests to move house. The Ombudsman schemes are working together on complaints involving councils to redress failings and raise the standards…
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Ombudsman launches wider investigation into Hammersmith and Fulham Council after ongoing failures
…findings of severe maladministration across five cases since 1 April 2022. We have been monitoring incoming complaints and are concerned about reports of delays to repairs and poor communication. Richard…
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Faulty door entry system led to emergency services repeatedly being unable to reach disabled resident
…failings that have occurred and paying compensation for the undue distress caused from this situation. The work of the Housing Ombudsman continues to support us in driving forward improvements to…
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Ombudsman urges sector to tackle new social injustices as it issues call for evidence for next Spotlight report
We have issued our latest call for evidence for our upcoming Spotlight report into communications and relationships, urging the sector to get to grips with the latest social injustices facing…
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Resident Panel Charter
… Administration Communication with members will be through email: residentpanel@housing-ombudsman.org.uk Panel members must have access to a computer with Zoom and audio, camera on during meetings is preferable. Auto captions…
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Housing Ombudsman’s latest insight report shows complaints remain high
…a focus on complaints in the South East and South West of England. The case studies highlight where landlords have implemented good practice and have followed its principles of dispute…
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Housing Ombudsman launches consultation on 2017-18 plans and budget
The Housing Ombudsman Denise Fowler has published a consultation paper on her proposed plans and budget for 2017-18. It includes the level of subscription fee, plus an update on performance…
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Expert panel helps Ombudsman to raise awareness and access amongst under-represented residents
…exclusion language, understanding especially where English is not the person’s first language complex needs and multiple vulnerabilities migrant status need for advocacy services representation across elderly and younger population understanding…