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Ombudsman opens consultation on Complaint Handling Code ahead of statutory requirements
The Housing Ombudsman has launched its consultation on the Complaint Handling Code as part of it becoming a statutory requirement under the Social Housing (Regulation) Act 2023. The Housing Ombudsman…
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Consultation-report-on-Bus-Plan-20-21 (pdf) ( pdf, 0.16 MB)
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New report puts the spotlight on complaints about repairs
…complaint handling. Room for improvement: Spotlight on repairs is our first report as repairs is consistently the biggest category of complaint we deal with, accounting for over one third of…
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New guidance for landlords on complaint handling and coronavirus
…Based on our engagement with landlords, we have produced best practice guidance on complaint handling during this period. It sets out best practice for our member landlords on how to engage with…
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Housing Ombudsman Service holds regional discussion forums for landlords
…Please register your interest using the links above. Our new Code provides good practice for landlords on fair and effective complaint handling. Read more on our Complaint Handling Code page …
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Housing Ombudsman sets out new framework on systemic issues
…information. Our approach on systemic issues will aim to identify: failures in complaint handling, where further work could support earlier resolution of disputes service failures, where further investigation into underpinning…
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Housing Ombudsman issues call for evidence on investigation into damp and mould
…best practice to help landlords develop their services and improve the experience of residents. An initial review of our case data identified a high rate of maladministration on cases that…
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New dates released for regional landlord forums
…July – Greater London hosted by Catalyst: Wednesday 21 July – South East hosted by Raven Housing Trust: Thursday 22 July – Attendance will be on a first come, first…
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Upcoming Training and events
…damp and mould We are running a series of webinars focused on damp, mould and condensation, some in partnership with Tpas. The dates are listed below and you can register in advance by clicking on the…
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First annual review of complaints examines sector’s performance
…a positive complaint handling culture by: Increasing the obligations on landlords to raise awareness of the complaints process and the Housing Ombudsman Setting good practice for a member of the…