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Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration
…key themes highlighted in our recent Spotlight report on attitudes, respect and rights and includes cases on discrimination, staff conduct and a lack of adjustments due to vulnerabilities. The Ombudsman…
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Free e-learning modules available
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Ombudsman’s latest Insight report shares landlord’s good practice as upheld cases rise
…complaints, with 6,557 enquiries and complaints received during this period, the report features several good practice cases relating to repairs. There is also a focus on Greater London in the…
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Accessibility
…the adherence to the accessibility regulations. To ensure compliance and our commitment to Accessibility we commissioned Civic in November 2023 to test our website and assess compliance with the Web Content…
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Housing Ombudsman’s latest Insight report shows complaints continuing to rise
…condition, complaint handling and anti-social behaviour. The report found some regional variation in outcomes with 47% of cases involving property condition from the Yorkshire and Humber being upheld compared to 34%…
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Housing Ombudsman issues 29 complaint handling failure orders
…from 10 during January and March and 23 issued for the period April to June. Alongside the latest report, we have produced new best practice guidance for landlords on effective complaint correspondence. In…
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Ombudsman finds severe maladministration for Clarion’s failings on resolving leak
…areas for learning and improvement.” Read the case summary In cases of severe maladministration, we invite the landlord to provide a statement on the lessons learned following the decision. Clarion Housing Group…
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Centre for Learning
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Housing Ombudsman raises urgent concerns about window-related complaints in social housing
…or opt for limited repairs not primarily on cost but in line with legal obligations provide clear, comprehensive, and accessible information to residents regarding the operation of new windows Throughout…
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Lambeth Council to undergo inspection into complaint handling from Ombudsman after ‘concerning’ reoccurrence of cases
…complaint handling, including compliance with recent orders and recommendations and previous decisions relating to service improvements. It has engaged with both residents and the landlord on these cases and will…