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Memorandum of Understanding
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Join the Housing Ombudsman Resident Panel
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Complaint Handling Code Annual Submissions
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Make a complaint
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Complaint Handling Code Annual Submissions form
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Allocation policy
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Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings
…practice and root causes of complaints. The power to make a wider order goes beyond providing redress on individual complaints and extends fairness and protection to other residents. The review…
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Spotlight report Damp and mould final (pdf) ( pdf, 0.65 MB)
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Ombudsman calls for ‘radical improvements’ following five severe maladministration findings for Lambeth Council
…our usual standards. We have apologised to the tenants for this and, in line with the judgement, we have paid compensation in recognition of the inconvenience and frustration these tenants…
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Ombudsman orders L&Q to pay £142,000 in compensation after finding ‘prolonged period of decline’ in special investigation
…and repairs. The Ombudsman also awarded £141,860 in compensation for residents – 14% of all compensation ordered by the Ombudsman in those six months on only 6% of all decisions….