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Your rights – HR
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Follow up: Spotlight on damp and mould – it’s not lifestyle
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Ombudsman shows breadth of detriment caused by knowledge and information failings in latest severe maladministration report
…aspiration. The report comes a year after the Spotlight report on the issue, providing more lessons landlords can learn from recent cases. The first section of the report focuses on…
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Dispute resolution principle: Be fair
…beliefs or lifestyle. Be aware of the effects of bias and prejudice on decision making. Ensure the focus is on the individual, taking into account the person and their circumstances….
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Our response to the New Homes Ombudsman consultation
…build property by social landlords and complaints that arise once the property is occupied. There should only be one New Homes Ombudsman, adequately funded and free of charge to those…
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ARAC-Terms-of-Reference (pdf) ( pdf, 0.14 MB)
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Notes and actions from Resident Panel meetings, October 2022
…information about their homes with residents in support of our thematic investigation into knowledge and information management . Full panel meetings All panel members were invited to one of two…
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Accessing the Learning Hub
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Ombudsman highlights lessons from 27 landlords as it releases severe maladministration report on leaks
…become a key part of our decision-making framework and we will continue to share insight through our Centre for Learning. Learning from severe maladministration report – June 2024 (PDF) Landlords…
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Repairs systems and patch sizes amongst vast changes A2Dominion are making following Ombudsman order
…data and too many systems in use. Complaints Complaint handling was already under review by the landlord, partly promoted by a series of severe maladministration findings by the Ombudsman, as…