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Scam awareness and data protection in the housing sector

…details, or transfer cash to someone you don not know or have only met online. How data protection law can prevent harm in the housing sector The Information Commissioner’s Office…

Ombudsman investigation into GreenSquareAccord urges landlord to go further after encouraging initial response

…restore residents’ trust.  Compensation – The Ombudsman observed the landlord had failed to offer appropriate compensation, sometimes not taking into consideration all aspects of the complaint or the circumstances of…

Housing Ombudsman urges Hackney Council to avoid ‘positivity prism’ as it drives performance improvement 

…Housing Ombudsman, said: “This investigation highlights the importance of culture within an organisation. I welcome the commitment of officers and leadership to learning and improvement through this report.  “We met…

dispute_resolution_pdf_v4

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Ombudsman’s online casebook shares more learning for the sector  

…finding of maladministration about L&Q (202001461) for its handling of a shared owner’s request for information to enable her to complete the sale of her property including information on the building’s…

Fundamental unfairness in landlords handling of noise nuisance complaints, says Ombudsman following systemic investigation

…highlights the perception of bias from residents that their reports of noise were being dismissed because of their circumstances such as having complained before or being elderly. No evidence of…

Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration

The Housing Ombudsman has published its first ‘learning from severe maladministration report (PDF)‘ which highlights cases involving 8 landlords. The first section of the report looks at some of the…

Antisocial Behaviour (ASB) support guide

Complaint handling

Annual Complaints Review 2022-23