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Ombudsman report highlights ‘callous and uncaring’ systems and processes undermine landlord handling of disabilities and mental health

…called on landlords to develop human-centric service provision.  Landlords highlighted in this report are:  Bristol City Council  Clarion  Kingston upon Thames Council  Lambeth Council  Longhurst Group  L&Q  Rooftop Housing Group …

Your rights – dispute resolution

Code Webinar – Submissions Form slides 05.06.24

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Independent Housing Ombudsman Review 26_03_24 PDF FINAL

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01072024 Windows letter FINAL PDF

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Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings

…practice and root causes of complaints. The power to make a wider order goes beyond providing  redress on individual complaints and extends fairness and protection to other residents. The review…

Learning from severe maladministration report – December 2024

Attitudes, respect, and rights

Spotlight report on knowledge and information management

Key topics