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Memorandum of Understanding with the LGSCO
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Guidance on outcomes
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Notes and actions from Resident Panel meetings March 2023
…Communities who gave an overview of the ‘Making Things Right’ campaign. This was followed by special interest meeting where 100 members were invited to participate in a smaller group forum…
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Knowledge and information management expectations for residents
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Knowledge and information management expectations for landlords
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Privacy notice for the Resident Panel
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Know your rights as a resident
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Complaint handling good practice
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The Housing Ombudsman Scheme
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Guidance on annual submissions