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Child’s bedroom window boarded up for 4 years as Ombudsman shares learning from severe maladministration on windows
Following on from the Ombudsman’s open letter to Chief Executives on the issue, the Housing Ombudsman has released its latest learning from severe maladministration report (PDF) looking at how landlords…
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Self-assessment webinars
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Spotlight on: Noise complaints – time to be heard
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Training and events
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Resident Panel
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Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise
…would make changes to their knowledge and information management around noise complaints. However, the evaluation also identified areas for further action, including on knowledge and information management and offering a…
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20190116-Special-report-on-non-complainance-Metropolitan (pdf) ( pdf, 0.12 MB)
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Spotlight on attitudes, respect and rights – relationship of equals
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Spotlight reports
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Key topics