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Damp and mould support guide

Window-related complaints support guide

Temporary moves support guide

Interactive Portal for landlords

Organisations that can provide support and assistance

Provides free legal advice to those who cannot afford to pay for it and who are unable to access legal aid. Can also help with mediation. LawWorks staff are not…

Fire safety support guide

Social housing green paper: Using our complaints knowledge to respond

…decency and respect. We will use our knowledge and expertise of complaint handling across the sector to respond to the relevant questions. We will draw on previous comments received as…

Heating and Hot Water Webinar (pdf) ( pdf, 0.31 MB)

Housing Ombudsman Corporate Plan 22-25 Consultation (pdf) ( pdf, 0.56 MB)

Housing Ombudsman complaint handling failure orders July to Sept 2021 (pdf) ( pdf, 0.26 MB)