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Compensation
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Free e-learning modules available
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Estate management
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Telling your landlord when something has gone wrong
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Notes and actions from Resident Panel meetings, October 2022
…contact a designated person or wait eight weeks before coming to us with your complaint? 53% Yes 47% No Special interest discussion forum One hundred panel members were invited to…
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Requesting a review of our decision
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Landlords with high maladministration rates 22-23
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Spotlight on: Complaints about repairs
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Spotlight on: Landlords’ engagement with private freeholders and managing agents
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Type 1 and 2 Complaint Handling Failure Order (CHFO) Guidance