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Two severe maladministration findings for LB Lambeth’s failings on damp and mould case

…indication of the landlord’s final position on the matter. We found severe maladministration for the landlord’s failings in dealing with the leaks and associated damp and mould at the property….

Housing Ombudsman calls for national tenant body and funding review as it reveals 474% surge in repair complaints

…practice  £3.4m compensation ordered for poor living conditions in 2024-25  despite social landlords spending a record £9bn on repairs and maintenance in 2023-24  an estimated 1.5 million children in England…

Six severe maladministration findings for GreenSquareAccord as Ombudsman launches special investigation

…pay £1,700 in compensation and carry out a full review of its training to staff on its ASB policy and procedure, with particular focus on the use of risk assessments…

Woking severe maladministration case summary Feb 2021 (pdf) ( pdf, 0.1 MB)

Ombudsman orders £6,500 compensation after family left in damp and mould for nearly six years

…establish a Repairs Journey team and an Early Resolutions team to improve communication between the repairs team and residents. Read the report Spotlight on… Knowledge and Information Management report One…

Ambitions must translate into improved resident experience finds Ombudsman special investigation, after Hyde accepts failings in complaint handling, repairs and service charges enquiry delays

…investigation, including knowledge and information management, policy and procedure management, communication and taking vulnerabilities into account. Hyde special investigation summary and full report Richard Blakeway, Housing Ombudsman, said: “The timing…

Ombudsman issues special report on Catalyst Housing with ‘repeated failures’ indicative of wider service failure

…system and for the landlord to publish its aftercare policy. Communication – Underpinning and linking all of these themes is communication. There were issues with both internal communication between service…

Repairs systems and patch sizes amongst vast changes A2Dominion are making following Ombudsman order

…the main areas for improvement involved latent defects, with the report stating the landlord needed better control of the progression of cases and communication between residents, developers, and the contractor….

Empowering staff key to improving housing service delivery, finds Ombudsman’s special report on Islington Council

…family. Getting repairs right. We’re focussed on improving communication and working more effectively. We’re running additional training for all repairs staff on customer service and learning from mistakes , and…

Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings

…time. The family were forced to live with an ongoing leak, and the associated damp, mould and fungi growing in one of the bedrooms. There were excessive delays in completing…